Senior/ Lead Network Consultant

• Diagnose underlying technical problems or issues causing incidents and disruptions in infrastructure and network operations.
• Implement problem management procedures to resolve root causes of infrastructure-related incidents.
• Provide end-to-end management of technical issues and problems encountered by users, within an agreed timeframe.
• Perform infrastructure configuration and support activities at a higher level of difficulty or complexity.
• Develop an action plan and timeline for infrastructure upgrade activities.
• Propose ideas for infrastructure related upgrades and improvements based on current and future user needs.
• Test infrastructure systems in advance to assess impact of potential upgrades or updates on performance level.
• Organize information for the development of user guides and training materials for infrastructure administration activities.
• Knowledge and utilization of various tools to understand and troubleshoot network infrastructure issues efficiently.
• Review network performance and determine areas for improvement, to optimize and align network performance with business needs.
• Review all change request with high complexity in compliance to standard change management process.
• Assess incidents of network faults or downtime to direct recovery and resolution efforts.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Hands-on experience as a Network Engineer or in a similar role.
• Solid understanding of network protocols (TCP/IP, BGP, OSPF, etc.).
• Experience with Cisco, Juniper, or similar network equipment.
• Proficient in configuring firewalls (e.g., Cisco ASA, Palo Alto, Fortinet).
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, Wireshark).
• Knowledge of VLANs, VPNs, QoS, and VoIP infrastructure.

• Cisco Certified Network Associate (CCNA) or higher (e.g., CCNP).
• Experience with cloud networking (AWS, Azure).
• Familiarity with automation tools (Ansible, Python scripting for network automation).
• Experience with SD-WAN and network virtualization.

ITCAN