Manager, Digital Operations

• Develop and improve operations standards in accordance with the governance and compliance policies of the organisation to achieve growth and operational efficiency
• Work on developing, implementing and driving operations functions, processes and service improvements across Omni Channel
• Ensure the effective management of all aspects of operations across the channel, including but not limited to, the preparation of meeting materials and reports, execution of new campaigns and the tracking of key performance metrics
• Management of advisor's lifecycle on the platform (onboarding/movement/offboarding)
• Work in collaboration with distribution channels/advisors to support sales growth
• Build team dynamics with channels/advisors to ensure motivation, adaptation and retention
• Provide timely and frequent feedback to channels/advisors on their progress towards the performance targets and creating action plans and strategies to ensure attainment of Omni Channel's business objectives
• Streamlining of channels/advisors' administrative processes to ensure relevancy and in meeting regulatory and audit requirement
• Collaborate with internal teams ie Product/Design/Tech to build, operationalise and elevate platform development and delivery outcomes
• Creating and delivering the platform training development plan complete with materials, instructions, and learning resources such as online modules and guides
• Liaise with channels to determine training needs and schedule training sessions
• Conduct evaluations/monitor channels/advisors' response to training and identify areas of improvement
• Liaise and collaborate with all internal and external stakeholders and other departments involved in the initiatives to ensure smooth implementation of product launches, campaigns and new workflows
• Drive and operationalise partnerships campaign for Omni channel and channels to ensure delivery of campaign objectives
• Support the leadership team in driving day-to-day positive stakeholder experiences
• Provide support to Omni Channel and handle any other ad-hoc assignments or responsibilities as assigned by the leadership team

• Minimum 5 years of work experience preferably across sales operations, strategy, program or project management
• Prior experience in structuring operational processes in a regulated environment will be an advantage
• Prior experience working in an agile setup will be an advantage
• Excellent Stakeholder/ Partner management abilities
• Self-starter and high on ownership being able to drive the narrative and teams behind the vision
• Clear and concise communicator, with the ability to synthesise a lot of information quickly, highlight the key takeaways, and disseminate impactful insights
• Ability to structure & deal with ambiguous problem statements, being able to drive clarity in unclear scenarios
• Balance attention to detail with swift execution

Income Insurance