A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and clients.ResponsibilitiesIn this position, you will deliver both telephone and deskside IT support, manage service requests and incidents via logging systems, and collaborate with global IT teams to ensure prompt issue resolution. You'll maintain clear communication with users, contribute to ITIL-aligned processes such as change, release, and problem management, participate in a scheduled shift rotation, and support the development of team capabilities.RequirementsYou should have a minimum of 4 years of IT support experience, including at least 3 years in a first-line support role. Strong customer service and soft skills are essential, along with proficiency in Windows 10, Microsoft Office, VPN, and Citrix. Experience with Active Directory, Remote Exchange Console, and ITIL practices is required. Familiarity with professional services environments would be advantageous.If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer SGD1,000 or SGD350 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.Sign up for job alertsIf you are a human, ignore this field Create alertYou agree to ourShare this jobService Desk AnalystSingapore Posted about 21 hours agoQuick LinksConnectWe are committed to Building Better Futures for the organisations we work for, the professionals we help, and our own employees.
