Senior VP, C360 Program Manager, Group Retail & Channels T&O
UOB
- Singapore
- Permanent
- Full-time
- Serve as single point of contact for all of business and operation needs and a liaison between the technology development, business and operation groups.
- Prioritize requests and define Program Roadmap with business and operations.
- Take overall responsibility for preparing the organization to deliver the program in line within agreed governance, budget, scope, milestones, quality and process adherence parameters.
- Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD).
- Prepare a high-level solution as part of investment proposal to illustrate the feasibility of achieving the business needs including diagrams outlining the nature of the solution.
- If the solution is technically complex or proposes new technology, consult the architecture and technology team for advice or technology roadmap direction.
- The high level solution should be consistent with the technology roadmap.
- Define and implement a post go live support model.
- Participate in overall project governance with key stakeholders.
- Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports, Finance Planning…).
- Overall accountable for providing T&O resources to execute program.
- Jointly accountable for program plan, budget/project finance, risks and stakeholder management with Business Program Manager.
- Manage the project budget, expenses, allocations to BUs and regional entities.
- Minimum 10+ years of relevant banking experience.
- Master's / Bachelor's degree in engineering/ business/ finance or equivalent.
- Understanding of technology and operational processes across functions / departments in the bank/market.
- Retail banking, including Wealth banking knowledge is essential.
- Experience in delivering large-scale programs.
- Experience in scoping and evaluation - defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
- Having experience in Digital Servicing Transformation with working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus
- Sales force management.
- Experience in MS Dynamics or any CRM platform that is used for Assisted Channels staffs would be a plus.
- Excellent stakeholder management and communication skills
- Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills.
- Critical Thinking, Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives.
- Passionate, diligent individual with ability to thrive in ambiguity.
- Resourceful team player.
- Retail Consumer Banking Operations & Contact Centre.
- Retails Banking Sales & Distribution.
- Program Management with Omni Channel Servicing in Retail Banking domain e.g. CASA, Cards, Loans (Secured/Unsecured), Wealth & Investment.
- Knowledge of Best Practices and Service Excellence in Technology & Operation Management.