Executive, Guest Service
CapitaLand
- North Region, Singapore
- Permanent
- Full-time
- Assist residents with check-in and check-out procedures
- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Manage residents’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Assist with the onboarding process for new employees
- Respond to all queries through walk-ins, emails and calls and assist with requests
- Handle and record resident feedback and complaints, referring them to supervisors and managers
- Receive and convey messages to residents promptly
- Handle the safekeeping of cash and residents’ valuables and belongings
- Perform related tasks as assigned
- 2 years of relevant work experience preferably in the hospitality industry
- Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
- Service-oriented
- Passion in learning a variety of tasks, including handling paperwork
- Willingness to perform shifts
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences-
- Strong advocate of staff volunteerism
- Wellness programmes