Airfreight Supervisor

• Assist the Air Operations Manager in directing and managing the Air Export team
• Ensure that Air Ops staff executes service agreements at, or above the customers’ standards.
• Manage daily operations activities and work process
• Efficiently handle customer’s complaints, and requirements and recommend corrective action plans
• Build and maintain close relationships with internal and external stakeholders
• Plan, monitor, and schedule rotational schedules for the Air Export team
• Ensure shipment requirements are met and within KPI requirements
• Supervisor Air Export team to provide appropriate training when required
• Responsible for the team’s correct and timely provision of all freight documents to customers
• Investigate and provide corrective action plans to non-conformance issues for exceptions and problem escalations
• Any other ad-hoc tasks assigned by the supervisor/management

• Minimum GCE 'O' level / NITEC / Diploma in Relevant Discipline
• Minimum 5 years of working experience in freight forwarding/logistics/supply chain industry and minimum 2 years of supervisory position
• Ability to multi-task, work under pressure and tight deadlines
• Strong knowledge of Air Operations (Import & Export) is highly preferred
• Willing to work at Changi Airfreight Cargo
• Excellent communication skills and interpersonal skills at all levels within and across the company
• Flexible and well organize
• Positive, strong analytical, planning, and organization skills
• Ability to work under pressure and tight deadlines
• Meticulous, organized, and willing to go the extra mile to deliver excellent service
• Work location at Changi Airfreight Cargo Complex
• 5.5 days (Alternate Saturday)
• The incumbent will represent Crane with professionalism and integrity in line with our company code of conduct and compliance policies

Crane Worldwide Logistics