Outsourced Singapore, established in 2021, is the city-state’s foremost gateway to Indonesia’s vast pool of high-calibre remote professionals, integrating rigorous five-stage vetting, AI-driven skills matching and full-spectrum HR compliance into a single, frictionless service; by combining deep cultural fluency between the two markets with continuous upskilling labs in fields ranging from generative AI and data analytics to advanced CAD and customer experience, we enable startups and enterprises alike to onboard “OS-Certified” talent who deliver up to 60 percent cost savings without compromising on code quality, communication or security, while our dedicated account managers, bilingual support teams and cloud-based performance dashboards ensure every engagement scales smoothly from the first sprint through long-term growth.Job DescriptionOutsourced Singapore is the premier platform connecting Singapore-based companies with top remote talent from Indonesia. We are now hiring Customer Service Specialists who will be embedded with one of our esteemed clients to handle inbound enquiries, resolve issues swiftly, and uphold the client’s brand promise at every touchpoint.Prerequisites for the roleMinimum diploma, A-level, or equivalent educational qualification1–3 years of hands-on experience in a customer service or contact-centre environment (B2B or B2C)Outstanding spoken and written EnglishComfortable with core productivity and support platforms—Microsoft 365 or Google Workspace, ticketing/CRM systems (e.g., Zendesk, Freshdesk, HubSpot), and basic spreadsheet functionsProven ability to manage high volumes of calls, live chats, and email tickets while maintaining accuracy and empathyStrong problem-solving mindset: able to diagnose issues, propose solutions, and escalate when appropriateDiscretion and professionalism when handling sensitive customer dataPolished phone and digital etiquette when interacting with customers and senior stakeholders alikeEligibility to work in Singapore (or relevant jurisdiction) and willingness to cover occasional evening, weekend, or public-holiday shifts when service levels requireThis is a frontline, client-facing position, so you must protect and elevate the high standards of service and competence for which Outsourced has been known since its inception. Customer satisfaction, clear and prompt communication with both clients and supervisors, and strict adherence to compliance and punctuality norms are non-negotiable.We offer clear pathways for career advancement, regular performance incentives, and the chance to build relationships with dynamic Singaporean brands—all while working remotely from Indonesia.Application InstructionsReady to delight customers and grow with us? DM your résumé/portfolio via:WhatsApp: +65 8197 3008Telegram: @outsourcedsgEmail:We look forward to meeting you!