Hostess (New Restaurant)

• Warmly welcomes, greets and bids farewell to guests in a consistently friendly, courteous and professional manner.
• Attends to phone and email queries and reservation requests promptly.
• Familiarises self with and masters the hotel's applicable processes, softwares and technologies such as Table Management System.
• Organises restaurant floor plan prior to each meal period with maximized restaurant capacity according to guest requests and restaurant manager's discretion.
• Reconfirms and follows up reservations and emails promptly.
• Maintains complete knowledge of all Food & Beverage offerings, hotel services and features.
• Assists guests in a seamless reservation process, no less in providing accurate restaurant and bar information, reservation confirmation and or reservation changes or cancellations and other special requests.
• Familiarises self with different dietary and religious restrictions.
• Coordinates special dietary requests with restaurant chef, service team and manager on duty.
• Prints reservation details prior to each meal period for the Manager on duty and to Chef in-charged.
• Reviews individual reservations one week in advance and keeps track of group bookings in the system.
• Attends to walk-ins guests.
• Communicates reservation, special occasions and requests effectively to the team during daily briefings and during operating times.
• Coordinates reservation requests with Dining Reservation and other hosts/hostesses.
• Understands the occupancy levels of all restaurants during each meal period to maximise overall F&B performance.
• Updates guest's preferences and maintains guest's history using the assigned tools.
• Assists guest and colleagues courteously, professionally, timely and efficiently.
• Uses the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well.
• Coordinates set menus for small groups and distributes copies of the event form accordingly and in a timely manner.
• Informs restaurant managers on a daily basis of reservations forecast.
• Maintains menu presentation at highest level and has complete knowledge of menu items.
• Communicates and reports guest's feedback to management promptly.
• Uses a Heartist® approach - makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Carries out any other duties and responsibilities assigned by the managers.
• Always well-presented and adheres to hotel's grooming standard.

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meetings conduct by the manager.
• Consistently develop in self-learning and development of own skills and knowledge.

• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health and safety requirements.
• Applies necessary precautions with regards to the hotel food safety and hygiene standards.
• Maintains good working relationships within the restaurant and the departments in the hotel.
• Coordinates all reservation special request/functions with Manager, Culinary Team and Service Team to ensure maximum efficiency.
• Follows other duties as assigned as part of opening, closing as well as side duties.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel's Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Working knowledge of Microsoft Office.
• Retail or guest interaction experience.
• Food and /or beverage knowledge (personal interest/ professional).

• Technical service skills.
• Interpersonal skills - communicates easily/openly.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation and professional etiquette.
• Strong in organizational behavior.
• Comes across as enthusiastic, energetic, positive, genuine, and sincere.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.
• Self-motivated and energetic. Warm, sincere and always readily present with a smile.
• Sense of urgency and able to prioritise.
• Observes and anticipates guest's needs.

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Accor