Customer Support Engineer - Rental & Workshop

• responsibility of mobilization, pre and post inspection, coordination, repair and supervision of all related rental and workshop activities including responsive support to both internal/external enquiries within the compliance and related QHSE guideline.
• liaise between main office and customers from Asia Pacific and other part of the world on all aspects of rental / Demo of product range.

• Focus on customer support, Inhouse testing/repair and technical preparation on assigned product range
• Technical manning on desk / mobile device for remote support as require
• Responsible for rental inventory and repair according to procedures including equipment control, maintenance, preparation, and disposal routines
• Global Customer Support world-wide framework
• Responsible for data quality in relevant ERP systems including sub applications (i.e., InspHire)
• Responsible for generation of service reports, update drawings, cable information database and others
• Liaison between customers and main office on all aspects of In-house testing, performance validation, trouble-shoot and repair on offshore product.
• Maintain good relationship with existing clients
• Proper preparation and execution of work assigned inclusive of pre and post works administrative, ensuring performance are always met.

• Diploma or Degree in Electrical, Electronics or Mechatronics Engineering
• 1-year relevant experience in customer service
• 1 year of direct technical hands-on experience on Single/Multi beam system both in software and hardware
• 3 years of direct technical hands-on experience on underwater acoustics system
• Functional test and verification including signal tracing, use of lab equipment such as oscilloscope, frequency counter, impedance meter etc (preferred).

PersolKelly