About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.Job DescriptionThe Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.ResponsibilitiesYou will be responsible for providing holistic advisory and support for Corporate Clients’ account maintenance and electronic banking application and update requests. You will be expected to engage Clients to understand their intent and provide them accurate comprehensive advisory on documentation required to execute their intended setup or updates.You will be responsible for managing clients’ expectations and timelines, maintaining client engagement and ensuring client satisfaction through timely follow-up, responsiveness and thorough communication. You will work closely with Relationship Managers, Sales, Product Owners, Implementation & Service Advisors as well as operations partners to ensure smooth execution and communication of clients’ requests.You will be expected to manage multiple client updates of varying complexities and prioritisation simultaneously to ensure that all client requests under your care are implemented with accuracy and within SLAs, while maintaining a consistently high quality client experience.Core Skills & RequirementsPreferred 1 to 2 years’ experience in Banking, managing Corporate Client account opening or maintenance documentation, electronic banking service implementations or updates, and/or Corporate Client servicing.Good analytical skills and attention to detail is a must, to be able to handle voluminous and complex documentation.Strong organisation and time management skills to manage multiple tasks in a fast-paced environment. Ability to execute client requests efficiently & effectively in line with defined processes with focus on cycle-time and clients’ required timelines.Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies.Requires good written and verbal communication skills, along with the ability to interact skillfully with clients and business partners.Ability to work and thrive in a dynamic, team-oriented environment. Self-motivated, resilient and positive thinking.Additional RequirementsDevelop, Engage, Execute, StrategiseBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference
