Night Manager
- Singapore
- Permanent
- Full-time
- Conduct pre-shift briefings to review information pertinent to daily business
- Review daily occupancy, inventory, and guest activities
- Implement operating procedures and service standards for front office operations
- Monitor front office operations to ensure adherence to organisational standards and procedures
- Develop operations plans for front office operations
- Plan manning to suit daily operational needs
- Monitor room inventory levels and reconcile discrepancies
- Collaborate with various departments on guests' special requirements and requests
- Check all VIP arrival rooms and amenities
- Manage personalised reception services for VIP guests' arrivals and departures
- Anticipate the special needs and requests of guests and ensure guests' well-being is taken care of throughout their stay
- Identify and resolve deviations and irregularities related to front office services
- Ensure that the lobby is never left unmanned and kept clean at all times
- Proper handling and recording of complaints and incidences occurring in the hotel
- Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction
- Manage service recovery for escalated guests' concerns and feedback
- Build guest relationships to enhance return visits
- Interact with guests to gather feedback on service quality
- Monitor and follow-up on guests' credit status and pending payments to ensure timely collection
- Minimum diploma in Hospitality Management
- Minimum 3 years of work experience in supervisory role for front office operations
- Possess in-depth knowledge of hotel reception procedures
- Ability to work in a pressured environment and consistently reach high standards