Program Manager
Singapore Post
- Singapore
- Permanent
- Full-time
Your role also encompasses leading special projects aimed at refining our commercial team's operations through the lens of digital transformation, including driving the customer on-boarding processes onto SingPost digital platforms. As the driving force behind these initiatives, you will oversee every aspect from project definition and resource allocation to communication strategies, governance, risk management, and ensuring project preparedness. Your ability to interlink various aspects, foster mutual trust among stakeholders, and seamlessly manage project activities is essential for achieving success and advancing SingPost's strategic objectives.
- Foster customer satisfaction and business growth within assigned Enterprise accounts, ensuring trust, satisfaction, and strong business relationships.
- Understand and engage with customers' supply chain operations, advocating for their needs within SingPost.
- Drive consistent business expansion within assigned accounts with Account Managers.
- Manage communications with stakeholders, collaborating with operations, customer service, and finance teams to enhance service delivery and resolve issues in a timely manner.
- Lead customer engagement strategies, including quarterly review meetings and reports, in partnership with Account Managers.
- Identify renewal risks, and address customer dissatisfaction proactively to ensure contract renewal and continued partnership.
- Set objectives and deliver impactful results that directly influence the success within the job area, ensuring adherence to policies and procedures by team members, customers, and stakeholders.
- Develop and spearhead the customer onboarding processes with the project team and other functional teams to move the existing and new businesses onto the next-generation platform.
- Degree in Business Studies or equivalent
- Demonstrated expertise (8-10 years) in customer-facing roles, ideally within supply chain or transportation sectors.
- Hands-on experience in service roles (pre-sales, professional services, consulting) with a focus on warehousing & fulfillment, supply chain management, cross-border shipping.
- Exceptional communication skills in English (fluency in Chinese is advantageous).
- Proven competency in driving engagements with virtual teams and customers.
- A robust work ethic, with a history of reliability and delivering on commitments.
- Outstanding problem-solving skills, with the ability to navigate complex situations and deliver effective solutions.
- Mandatory regional project management experience (involving more than 2 countries), showcasing an ability to oversee projects from conception to completion.