Senior Systems Application Support - GO
Visa
- Singapore
- Permanent
- Full-time
- Support and advocate for Visa clients comprised of financial institutions and vendors
- Properly escalate incidents promptly per support guidelines and procedures
- Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
- Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
- Work simultaneously and independently on multiple platforms
- Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
- Support scheduled changes
- Must have a High School diploma or equivalent or relevant work experience
- Basic Knowledge of networking
- Basic Understanding of message flow with the ability to gain an in-depth understanding
- Basic understanding of API monitoring/reading logs
- Basic Understanding of File transfer protocol
- Strong verbal and written communication skills.
- Takes ownership through to incident resolution.
- Client focused ethos with the ability to interact across all management levels.
- Exposure to Unix/ bash or shell scripting is an added advantage.
- Exposure to ITIL standard ticket practices/Service Now experience a plus
- Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
- Previous IT Operations/Service Desk experience desirable, but not essential as training will be given.
- Experience with ISO 8583 or equivalent messaging protocol.
- Associate degree in relative field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
- Ability to work effectively as part of a team and individually (self-starter).
- Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
- Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
- Assesses urgency of incident, completes analysis, and applies sound logic and problem-solving techniques.