Head/VP, Information Technology
Singtel
- Singapore
- Permanent
- Full-time
- Gain a deep understanding of the business’s vision, strategies, goals, objectives, and priorities; and partner with the leadership team in business to articulate technology needs and requirements that will advance business performance.
- Serve as the strategic interface between IT and business units for the purposes of business technology strategy development, solutions strategy and prioritization, and service management.
- Effectively manage the flow of business demand into technology through involvement in discovery, ideation, and formulation of business needs and development of IT strategy.
- Represent business’s interests in relevant IT activities, imparting knowledge, guiding/leading thinking and influencing/directing actions, decisions, and outcomes.
- Communicate change management initiatives, including priorities, decisions, and project status to relevant key stakeholders from both business and IT.
- Share knowledge of technology trends and opportunities in the market with business units to provide a competitive edge
- Inform and influence the key business stakeholders so that they understand, support, and adequately fund projects that are in concert with IT goals.
- Represent Singtel IT in relevant business activities, imparting knowledge, guiding/leading thinking and influencing/directing actions, decisions, and outcomes.
- Lead the assessment of project initiatives and provide the Business with ‘rough order of magnitude’ estimates.
- Ensure that finalized requirements documentation and solution development for the business is in line with the IT Architect function.
- Drive the demand and supply analysis and triage with IT and the business to establish the baseline project portfolio plan.
- Engage IT domain teams to increase their understanding of the business’s strategy, plans, priorities, and needs and formulate recommendations on which technology will enable the business to achieve its goals.
- Maintain oversight of the pipeline of projects and system enhancements and drive the resolution of demand versus supply and prioritization issues.
- Accountable for governance and escalations of change project delivery including financials, scope, and vendors.
- Responsible for the life cycle of Business Applications.
- Manage escalations from the business and IT and drive resolution.
- Maintain oversight of production systems performance and hold IT to account to ensure systems perform per service level agreements.
- Manage and direct the activities of direct and indirect (virtual team members) resources.
- Define and regularly track the progress of team member(s) objectives and KPIs.
- Grow and develop team and adapt management style to situational needs.
- Lead and drive improvements in employee engagement and capability.
- Ensure compliance with the company’s governance processes policies and procedures.
- Define and manage the agreed divisional operational and capital budgets.
- Partner with the business stakeholders to develop and manage the IT budget to deliver maximum business value within financial and operational constraints and provide cost transparency to the business.
- Ensure that strategic and budgetary planning processes are in line with operating budgets; provide recommendations on desired policies and goals and implement new/revised programs according to established guidelines.
- Degree in Computer Science or Information Systems / Computer Engineering or related discipline. Good to have a Masters degree in a related field
- More than 20 years of work experience in relevant areas. Advantage to have worked in a Telco space
- More than 10 years of experience in a technical management role in application software design, development, and delivery
- At least 10 years of experience presenting solutions, proposals, and options to Senior Management
- Significant experience in an IT transformation environment, with demonstrated experience in leading change without direct line management control.
- Experience in managing complex organizations of internal and external resources to deliver technical objectives
- Experience managing multiple large programs as turnkey programs using third-party vendors