Client Experience Intern

Endowus

  • Singapore
  • $1,500 per month
  • Training
  • Full-time
  • 1 month ago
About usEndowus is an award-winning independent fee-only wealth & fund platform. Licensed in Singapore (MAS 101051) and Hong Kong (SFC BQR225), Endowus is the first digital advisor in the region to span private wealth and public pension (CPF & SRS in Singapore). We proudly serve as a fund investment platform and fiduciary advisor to over 250,000 individuals, family offices, charities, endowments, and institutions.Today, we work with 80+ global leading asset managers across major asset classes – public markets, private markets, hedge funds and alternatives – and make it our job to assess and access their Best-in-Class funds, and advise clients on how to invest in these funds to reach their goals.Our mission is clear: help people invest better so they can live easier today, and better tomorrow.The team has deep domain knowledge in finance and technology, bringing together decades of experience from various banks and tech companies. We treasure our diversity in background and experience, and we look for people who share these beliefs in our mission.Roles & Responsibilities
  • AI Implementation: Assist in testing and implementing the firm’s AI-related initiatives aimed at driving cutting-edge solutions for our customers and enhance internal productivity
  • Automation & Chatbots: Learn to develop automations for customer service and communication, maintaining conversational chatbots to optimize client interactions
  • Data Analysis: Clean and interpret conversation logs to extract insights, improving the efficiency of automated responses to clients
  • Identify Opportunities: Proactively pinpoint recurring issues suitable for automation, enhancing customer self-service experiences
  • Collaboration: Work with cross-functional teams (e.g: Product Operations and Marketing) to align automation strategies with business goals, ensuring a seamless client experience
Requirements & Qualifications
  • Penultimate year student working towards a Bachelor’s degree (open to all degrees).
  • Candidates must be able to legally work in Singapore
  • Able to commit to a part-time (3 days or more) or full-time internship for a period of six (6) months
  • Strong interest in using technology to enable customer service
  • Professional written communication skills
  • Teamwork is key - We believe in building a supportive environment that fosters a sense of belonging for all of our team members
  • Organised, meticulous, attention to detail
  • Analytical, able to clean and analyse data and provide succinct recommendations
  • Adaptable - you will face new challenges on a daily basis. You need to be intellectually agile and comfortable with ambiguity to thrive in a dynamic environment
Our Investors, recognition, licensingFounded in 2017, Endowus has raised a total of over U$110 million in funding from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, OSK Ventures, Z Venture Capital, and ACF - a joint venture between JLIN LLC and The Wells Investments. Endowus also has some of the largest billionaire family offices in Asia, as well as the founders and employees of Endowus.Endowus continues to push the boundaries on innovation and democratising access, as it partners with 80+ global fund managers across public markets, private markets, hedge funds and alternatives to provide world-class solutions to its clients at a fair and transparent cost, delivered through Endowus’ fee-only business model. Endowus Private Wealth clients have access to a comprehensive range of expertly curated strategies in private markets and alternatives from firms such as EQT, Carlyle, Partners Group, KKR, Ares, Brookfield Oaktree, HarbourVest Partners, Millennium, Point72, Balyasny, Brevan Howard, Bridgewater, Schonfeld, Hudson Bay, LMR, AQR and more.Endowus’ leadership and growth have been recognised by the industry and it has attained numerous awards including recognition on the inaugural Fortune FinTech Innovators Asia 2024 list, as the leading WealthTech provider amongst 60 brands across the region transforming finance. Other accolades include Singapore’s Best Digital Wealth Management (Asia Asset Management’s Best of the Best Awards 2024), Singapore’s Best Digital Upgrade for enhancements made on the Endowus app (The Asset Triple A Digital Awards 2024), Singapore’s Best Digital Wealth Management Experience (The Asset Triple A Digital Awards 2023), and Best Wealthtech Solution 2023 (Asian Private Banker 9th Technology Awards). Endowus is also among the firms named in the World Economic Forum’s Technology Pioneers 2023, LinkedIn Top Start-ups 2024 and Forbes’ “100 to Watch” list for 2022.The Endowus Group comprises Endowus' licensed companies in Hong Kong and Singapore, as well as Hong Kong-based multi-family office Carret Private. Endowus Group serves over a hundred thousand clients with content, advice and access. With group assets of over US$7 billion, it is one of the largest independent wealth managers in Asia. From a combination of providing 100% trailer fee rebates as direct cashback to clients, and fund fee savings from access to institutional share classes and exclusive funds, Endowus is estimated to help its clients save more than US$50 million in fees per year.

Endowus