Vendor Onboarding & Operations Executive
Delivery Hero
- Singapore
- Permanent
- Full-time
- Onboarding potential vendors onto the foodpanda platform via phone calls &/or google meet
- Setting up relevant operational accounts for potential vendors for them to start selling on foodpanda
- Ability to understand & operate applications
- Assist with data extraction, analysis & presentation
- Setting up standard operating procedures & ensuring its being executed by the team
- Generate ideas, solutions & provide recommendations for process improvements
- Assist in process & guide documentation ensuring its up to date
- Working alongside with relevant stakeholders on projects
- In charge of updating relevant stakeholders on new product features
- Set up weekly calls to run though any issues & process alignment
- Conduct checks on all onboarded accounts to ensure accuracy of SOP
- Device & feature testing
- Raising & following through product tickets
- End to end project management
- Any other ad hoc tasks as requested by your manager
- Preferably 1-2 years of relevant working experience within the similar role
- Highly communicative with a pleasant personality
- Fluent in written & spoken English; other language skills is advantageous
- Proactive & self-motivated individual who thrives on meeting targets & has the ability to work under pressure
- Prior call center experience will be advantageous, but not mandatory
- Proficient in excel
- Analytical & problem solving individual
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career