Associate Director- Global Benefits Management, Health Solutions
- Singapore
- Permanent
- Full-time
- Building relationships with strategic clients to strengthen the partnership.
- Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care)
- Needs-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities.
- Renewal activities, maintaining retention rates as set out by management.
- Mentoring team members in the team and more broadly, as required.
- Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process.
- Work independently and with initiative, with guidance in only the most complex situations.
- Ability to embrace and execute organizational changes.
- Conduct peer review for team members.
- Champion all client-related initiatives and ensure smooth implementation, including active promotion of Aon United
- Act as escalation point for all clients
- Support to Head of GBM, as required
- Client Business Consulting and Planning.
- Review of renewal terms.
- Review and preparation of Renewal Proposal / Claims Analysis.
- Meeting with clients on pre-renewal and/or renewals.
- Preparation of Service Level Agreement.
- Preparation & Presentation of the benefits programme to employees.
- Updates to employee movements from clients.
- Following up of underwriting requirements with clients.
- Handling the enquiries from both HR and employees.
- Follow up with clients on outstanding invoices.
- Aged Debt Management.
- More than 8-10 years of related experiences, depending on job level requirement.
- Proven track record of being a skilled customer-oriented person, have a strong and critical clients’ management mindset, able to engage the clients positively to build and foster long-term active relationships.
- Able to manage multiple priorities and demands, provide active initiatives on demand, guide others in resolving complex issues or to determine the best appropriate actions to take, whether independently and/or on collective discretion(s) /judgement.
- A team player, flexible with an aptitude for fostering positive relationships with all internal stakeholders of different business functions with diversity of thoughts, at all levels, respectfully and collaboratively