Learning and Development Manager
- Singapore
- Permanent
- Full-time
Works Closely With: Strategic Operations Manager, Head of Operations, Head of People and Culture, Zone Leaders (Medical, Fitness, Recovery, F&B), Marketing and Tech PartnersThe Learning and Development Manager is the key architect of how the Morrow Health team shows up every day — in knowledge, behaviour, and care. This role is responsible for building, delivering, and scaling learning experiences that reflect our brand values, elevate service quality, and unite cross-functional teams around a shared standard of excellence.You will deliver in-person training and create scalable content including SOPs, videos, and digital modules tailored to medical, fitness, recovery, and F&B roles. This role suits someone highly organised, people-focused, and excited by innovation, collaboration, and fast growth.Key ResponsibilitiesContent Development and Service Training
- Develop SOPs, service scripts, and visual training tools for each frontline role
- Create video-based and AI-powered content using platforms such as HeyGen and ElevenLabs to enable learning at scale
- Tailor materials to align with brand standards and role-specific expectations
- Partner with zone leaders to ensure training reflects real-world application
- Lead in-person training sessions on LLMG values, guest experience standards, and team rituals
- Facilitate onboarding and refresher training that reinforces our Operating Principles
- Help embed our brand promises in how teams engage with guests and one another
- Collaborate with Strategic Operations and Operations leads to map the full customer journey
- Develop training that clarifies service flows and supports a seamless guest experience
- Ensure all materials are actionable, practical, and support operational efficiency
- Track content usage, learner engagement, and adoption of practices
- Update training tools regularly based on feedback and performance
- Create fast-learning formats suitable for a high-growth, fast-paced environment
- 6 to 8 years of experience in learning and development, hospitality or wellness training, or people development in high-touch environments
- Skilled in delivering live team training across multiple departments or functions
- Proficient in digital content creation and learning platforms, including AI-enhanced tools
- Demonstrated success in developing SOPs, onboarding journeys, and modular learning systems
- Excellent communication skills with the ability to simplify concepts and energise learners
- Independent, adaptable, and detail-oriented
- Strong cross-functional collaboration experience
- Deep alignment with Morrow’s values and a passion for helping people grow
- Experience in pre-opening environments or multi-site service rollouts
- Familiarity with diagnostics, integrative health, or wellness modalities
- Knowledge of adult learning principles or instructional design certification