IT Specialist, Microsoft Dynamic 365 (Sales & Marketing solutions)
KPMG
- Singapore
- Permanent
- Full-time
- Sales & Marketing Implementation:
- Lead the implementation of Microsoft Dynamics Sales & Marketing solutions, including gathering requirements, designing and development, module configurations or extensions to the standard Microsoft Dynamics applications and ensure all functionalities work effectively with all other integrated/interfaced applications.
- Responsible for coding, unit testing and creating technical documentation for operations and support of the MD365, Power Platform and related application integrations.
- Customization and Configuration:
- Utilize your expertise in SQL and .NET to customize MD365 forms, entities, fields, workflows, and queries to meet business requirements.
- Implement plugins, custom workflows, and integration solutions to extend MD365 functionalities.
- Customize workflows to align with business processes.
- Integration:
- Develop integration solutions to connect MD365 with other business applications, leveraging SQL databases and .NET frameworks.
- Integration of Power Platform based solution as part of MD365 system or its related systems based on business requirements.
- Technical Support and Maintenance:
- Provide technical support to post-implementation, troubleshoot issues, and perform system upgrades and patches.
- Ensure the stability, performance, and security of MD365 systems.
- Training and Documentation:
- Conduct user training sessions to educate internal users on MD365 functionalities and best practices.
- Create comprehensive documentation including system architecture, configurations, and customizations for reference and training purposes.
- System Performance Improvements:
- Conduct product evaluations of upgrades to the MD365 system.
- Manage performance tuning and capacity planning activities to enhance the performance of the Power Platform.
- Analyze user support statistics and other data to recommend appropriate measures.
- Other job responsibilities:
- Act as a product Subject Matter Expert in Power Apps, Power Automate and stay up to date on the new features and updates in the Power Platform
- Deliver internal sessions on best practices and new functionality as well as features
- Possess a Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 3-5 years of technical working experience in cloud or web applications development
- Strong proficiency in MS SQL for data manipulation, querying, and reporting.
- Experience with .NET framework and development languages such as C# for customization and integration tasks.
- Has at least 2 end-to-end full life cycle implementations of Microsoft Dynamics 365
- Possess Microsoft Dynamics 365 Certifications and in-depth understanding of MD365 concepts, modules, and functionalities.
- Working experience with KingswaySoft or other CRM integration tools will be strong advantage.
- Microsoft Azure related or Power Platform certifications will be strong advantage
- Familiarity with Azure DevOps, Azure logic apps and Azure functions is advantageous
- Ability to work with functional teams with both onshore and offshore developers
- Excellent verbal/written communication, collaboration, analytical and presentation skills