Manager, Partner Relations, APAC Entertainment
Unity Technologies
- Singapore
- Permanent
- Full-time
- Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
- Supervise customer satisfaction and ensure the resolution of emerging issues in real-time
- Build and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity's customer care culture
- Proactively maintain excellent relations between the team and other departments within Unity
- Proven track record of leading high-performance teams & managing large groups of external partners
- Proficient English-speaker with outstanding social & communication skills, and a highly-proactive personality
- Previous experience in a international management position reporting to a global manager ideally at an English-first company
- Able to travel both domestically and internationally
- Proficiency in Korean and/or Japanese
- Knowledge of SaaS Customer Success lifecycles and actions
- Previous employment in the games industry, including games services or other intersecting industries
- Relocation support is not available for this position.
- International relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position.