Customer Service Officer (0064 Apr 2024)

• Handle inbound and outbound customer inquiries via phone, email, or live chat.
• Provide accurate and timely information on shipment status, delivery schedules, and other logistics-related queries.
• Coordinate with internal departments, such as warehouse and transportation, to ensure timely and accurate order processing and delivery.
• Resolve customer complaints and concerns by investigating issues, proposing solutions, and following up to ensure customer satisfaction.
• Maintain accurate and up-to-date customer records and documentation.
• Collaborate with sales and operations teams to identify opportunities to enhance customer experience and improve operational efficiency.
• Stay updated on industry trends and regulations to provide informed support and advice to customers.

• Prior experience in a customer service role, preferably in logistics or supply chain.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Knowledge of logistics processes and terminology is a plus.
• Positive attitude and a strong commitment to customer satisfaction.
• Degree or diploma in logistics, supply chain management, or a related field is preferred.

Royal Ocean Marine