Customer Service Officer

• Respond to customer inquiries related to product availability, pricing, delivery timelines, and surcharges.

• Collaborate closely with the Sales team to address issues on pricing, margins, supply matters, payment, and other account-related concerns.

• Oversee the end-to-end order management cycle, ensuring smooth coordination with customers, Sales, the global supply chain team, and local delivery partners.

• Ensure timely order fulfillment, proactively managing changes in delivery schedules and advising customers on local logistical constraints or limitations.

• Track and follow up on orders, including preparing delivery notes for invoicing and monitoring outstanding payments.

• Build and maintain strong customer relationships, regularly reviewing account performance and identifying any changes or concerns.

• Support the Customer Service Manager by assisting in supervising daily operations, resolving service-related issues, and guiding team members when needed.

• Take initiative in improving processes, ensuring high service quality and responsiveness to meet customer expectations.

• Degree or Diploma holder in Supply Chain, Business, or Sales and Marketing.

• Minimum of 5 – 7 years of relevant work experience in customer service, supply chain, or sales support functions.

• Proven ability to manage the full order-to-delivery cycle independently.

• Proficiency in Microsoft Excel and other MS Office applications.

• Strong communication skills in English (written and spoken), with the ability to work independently and effectively with diverse stakeholders.

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