Marina Bay Sands Kuala Lumpur Career Fair – Marketing Operations
- Marina Bay, Singapore
- Permanent
- Full-time
Time: 10:00 AM – 6:00 PM
Venue: Kuala Lumpur Sentral Area
By Invitation OnlyAre you passionate about delivering exceptional service to VIP guests? Ready to take your career to the next level in Singapore’s most iconic integrated resort?Marina Bay Sands is coming to Kuala Lumpur to meet talented individuals like you! Join us at our exclusive Career Fair for Marketing Operations, where we’re hiring for:Available Roles:
- Customer Relations Executive
- Paiza Executive Host
- On-site interviews with our Talent Acquisition team
- A chance to learn more about life and career opportunities at Marina Bay Sands
- Fast-track your application process!
- Provide excellent and delightful service to casino guests and assist them with their needs and requests.
- Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
- Conduct guided MBS Casino familiarization tours for guests.
- Introduce programs (with the relevant terms and conditions) to potential Paiza players.
- Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
- Provide personalized service and establish close rapport with assigned patrons.
- Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
- Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
- Assist with execution of Special Events and Promotions.
- Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
- Perform all other ad hoc duties as and when required.
- Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
- Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements – i.e., Hotel Room, Luggage, Transportation, etc.
- Manage the Paiza Membership counters and assist with Paiza Membership enrollment.
- Assist guests with Paiza Programs opening and settlement.
- Prepare and ensure proper set-up of private gaming salons for Paiza guests.
- Assist with Special Events and Promotions.
- Conduct MBS Casino tours for Paiza guests.
- Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
- Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
- Perform all other ad hoc duties as and when required.
- Fresh graduates with a passion for customer service
- Experienced professionals with 1–3 years in customer service or sales
- Customer-focused, excellent team player and possess good problem-solving skills.
- Possess a well-groomed, professional appearance
- Able to communicate with guests in English, with fluency in Mandarin as the successful candidate will be required to liaise with Mandarin speaking guests.
- Able to work on a rotational shift (Morning / Afternoon / Midnight), including Public Holidays (5-day work week)
- Comfortable working in a smoking environment
- Willingness to relocate to Singapore