Assistant Manager, Senior Social Worker/Senior Case Manager
- Singapore
- Permanent
- Full-time
- Plan, implement and monitor the care process, referral and follow-up workflow.
- Provide supervision to the team to provide care and support, in alignment with the overallprogramme objectives, adhering to the relevant ethical and legal guidelines.
- Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
- Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care ands upport for clients and caregivers.
- Establish and review work and communications workflow including identification, referraland escalation work processes as well as the development/update of the servicemanual.
- In charge of the analysis and review of the collated data, and monitoring of the team's progress and performance.
- Responsible for ensuring that the claims and data submission to AIC is timely and accurate.
- Ensure programme data and documents are kept and maintained, in accordance to theprogramme requirement, as well as the prevailing personal data protection andsecurity guidelines.
- Oversee the training and professional development of the team with relevant competencies toprovide the appropriate care and support for clients and caregivers, aligning to the intended care model.
- Other ad-hoc assignments at the discretion of the Department Head
- Bachelor's Degree preferably in Social Work/Psychology/Sociology/Gerontology/Counselling
- Minimum 3 years' experience in community healthcare settings in Singapore
- Good knowledge of the geriatrics and community services
- Proficiency in Google Suite applications
- Good communication skills (oral and written)
- Passion in community services and service oriented
- Strong judgment and decision-making skills
- Effective problem-solving abilities
- Meticulous with record-keeping and attention to detail
- Possess 1-2 years of experience in administration Meticulous and independent
- Ability to speak English, Mandarin and Malay to communicate with clients that are only proficient in one language would be advantageous