Customer Relations Specialist - Japanese speaker

• Being the customer’s first point of contact for all questions and issues of ChartWorld’s existing customers
• Creating all necessary accounts for new vessels and managing the corresponding administration and registration.
• Organizing the initial shipment of products and licenses to the vessels.
• Taking care of certificate and license issues and organizing updates in a timely manner.
• Informing customers about chart updates and arranging delivery of updates.
• Logging all customer inquiries and changes in the CRM- system.
• Managing installation requests and taking care of the pre installation check list and all other necessary administration related to an installation.
• Compiling and sending of newsletters for vessels.
• Analyzing regularly the charts inventory of customers and advising for up-dates or changes in the inventory
• Ensuring customers are equipped with the correct software version for their chart.
• Assuring correct data in the accounts for the ChartWorld Update Delivery System (CUDS).

• University degree in business administration, logistics or operations
• Past experience in a customer relations position
• Experience in shipping, maritime or in the navigation sector is preferred.
• Should be fluent in English and Japanese

• Competitive salary and benefits package
• Personal training budget
• International projects
• Flexible working arrangements

ChartWorld Group