Executive (Programme), AAC Toa Payoh

• Develop and organize programmes aligned with the five domains of the Active Ageing Programme (AAP): Physical, Cognitive, Social, Learning, and Volunteerism
• Plan and execute daily activities including workshops, wellness sessions, and community events to enhance seniors' well-being
• Source and coordinate external trainers and facilitators ensuring quality standards and programme alignment
• Co-facilitate programmes when required and provide backup facilitation support
• Evaluate programme effectiveness through participant feedback, attendance tracking, and outcome measurement
• Support Centre Supervisor in programme planning, scheduling, and resource allocation.

• Conduct targeted outreach efforts including door-knocking campaigns, home visits, and community events to identify and engage isolated seniors
• Build and maintain relationships with seniors and their families, understanding their evolving needs and preferences
• Collaborate with community stakeholders to promote AAC services and build partnerships
• Facilitate community-based initiatives such as health screenings, block parties, and intergenerational activities
• Support Centre Supervisor in achieving recruitment and retention targets as per AIC requirements
• Represent the centre at community events and neighbourhood activities.

• Recruit, train, and coordinate volunteers to support centre activities and outreach efforts
• Maintain relationships with community partners, sponsors, and stakeholders to enhance programme offerings
• Support corporate engagement and donor relations to secure resources for unfunded programmes
• Coordinate with healthcare providers and social service agencies for seamless referral pathways
• Manage volunteer appreciation and recognition activities
• Facilitate partnership meetings and collaborative programme planning sessions.

• Support Befriending & Buddying programme including participant intake, volunteer matching, and programme coordination
• Coordinate Ground-up Initiative (GUI) activities ensuring community-driven programming and stakeholder engagement
• Manage Information & Referral services for walk-in, phone, and digital enquiries
• Assist seniors with referrals to appropriate social, healthcare, and community services based on their needs
• Provide case management support including follow-ups and progress monitoring for complex cases
• Ensure cultural appropriateness of all programmes and services for diverse senior populations.

• Maintain accurate documentation in Salesforce CRM and other management systems including participant records, attendance tracking, and programme reports
• Support Centre Supervisor in daily operations including facility management, resource coordination, and safety protocols
• Manage programme logistics including venue preparation, equipment setup, and supply coordination
• Track programme expenses and support budget monitoring activities
• Ensure compliance with MOH healthcare directives, AIC service requirements, and organizational policies
• Support data collection for KPI monitoring and performance reporting.

• Work collaboratively with Centre Supervisor, and other team members to align programmes with organizational objectives
• Participate in team meetings and planning sessions contributing ideas and supporting overall centre goals
• Mentor Programme Associates providing guidance on programme delivery and professional development
• Support staff training and knowledge sharing initiatives within the centre
• Foster positive team culture promoting collaboration and continuous improvement
• Share expertise in programme facilitation and community engagement approaches.

• Minimum 2-4 years' experience in community work, programme coordination, or working with seniors
• Demonstrated experience in programme planning and implementation within community settings
• Organizational abilities with attention to detail and ability to manage multiple programmes simultaneously
• Data management proficiency including Salesforce CRM, Microsoft Office, and programme tracking systems
• Problem-solving skills and adaptive. Collaborative with ability to work effectively as part of a centre team
• Proficiency in Mandarin and/or local dialects to effectively serve diverse senior populations.

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