Mandarin Speaking Customer Service Advisor
Lego
- Singapore
- Permanent
- Full-time
- Respond to customers in Business level Mandarin/ Traditional Chinese and English (both spoken and written).
- Engage with our customers across our various channels including phone, email, and live chat.
- Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure we offer best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritize and multitask to meet our customers’ expectations.
- Previous experience working in a customer facing role is a plus
- Proficiency using a computer, ability to quickly learn how to use different software
- Excellent people skills and emotional intelligence
- Attention to detail and ability to multitask and to prioritize
- Resilient mindset and ability to work in a fast-paced environment
- Highly proficient in both written and verbal in Business level Mandarin/ Traditional Chinese and English to communicate effectively with our consumers in the Taiwan market.