Transcreation Account Manager

Hogarth Worldwide

Singapore
Permanent
Full-time

24 days ago

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.What does a Transcreation Account Manager do at Hogarth?As part of the Language Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will need excellent linguistic skills, attention to detail, a thorough understanding of the Translation/Transcreation process and supported by your line manager will be responsible for managing projects from brief to final delivery, in collaboration with other departments. You will require good communication, attention to detail, organization and time management skills in order to manage your clients and internal departments while always focusing on quality, process and profitability.Reporting lines and key stakeholdersThis role reports to the Senior Transcreation Account Manager. You will work closely with stakeholders across all departments.Project Management Responsibilities

Manage localisation projects, from a portfolio of clients, against all contractual obligations (SLAs and KPIs), from brief through to delivery, by utilizing optimal workflows and approved processes, ensuring project deliverables are on time and of the highest quality
Utilize Hogarth's Translation Management System (TMS) effectively for all localisation projects
Apply the correct process to line of work on an account-by-account basis
Keep track of project progress and ensure relevant trackers, folders and internal drives are always up-to-date with latest files according to filing and naming convention
Manage, monitor and update all timelines and set realistic expectations with clients or account managers
Ensure appropriate creativity is used in transcreation/creative work by checking with creative contacts within Hogarth
Check all materials (PDFs, emails, TVCs, etc.) and ensure quality control procedures have been followed before deliveries
Coordinate and manage between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies); and build strong day to day relationships with all stakeholders
Identify areas for improvement in existing workflow and processes which could benefit Hogarth and/or the client and make recommendations to line manager
Provide detailed handover notes/briefings and arrange suitable cover (if required) to ensure all work can be managed during absence(s)
Keep line manager updated on workload/capacity and project status, reporting accomplishments/successes and escalating all issues immediately, recommending solutions wherever possible
Demonstrate a thorough understanding of the Hogarth business model, services and technological offerings
Manage agreed project budgets and revenue, ensuring healthy profit margin per project task
Provide other administrative support to the team as required

Resource Management Responsibilities

Ensure the best external talent is always used - freelancers, proofreaders, copywriters, planners where necessary (liaise with relevant dept. heads and ensure they pass relevant tests)
Develop strong working relationships with local market translators, transcreators, copywriters, proofreaders and proofeditors
Ensure talents are paid in a timely manner

Client Management Responsibilities

Support line manager in supplying client management information and reporting
Support line manager in writing, preparing and presenting documents, presentations, agendas and reports that are tailored to each client's style and preference
Contribute to quarterly strategic reviews with the client to ensure objectives are being met, issues raised/resolved and team has visibility of workload for planning purposes
Ensure clients or internal stakeholders understand agreed workflows and manage them through the process
Set and manage client expectations on deliverables, cost estimates and timeframes
Provide regular project status reports to clients
Be immersed in the client's brand and offering
Generate and maintain customised account guidelines

Finance Management Responsibilities

Prepare accurate cost estimates against client specific/adhoc rate card
Ensure timesheets are submitted and completed on time
Manage revenue recognition on TMS
Handle billing process, ensuring full compliance with all financial procedures and policies

Business Development Responsibilities

Proactively identify and inform line manager of new revenue opportunities for existing clients/accounts (if any)

Team Support Responsibilities

Support and train new starters and/or junior team members

Qualifications

2-3 years experience of working in a Translation/Transcreation/Localisation and/or Project Management role, managing and servicing international accounts
Experience in using Translation Management Systems highly preferred
Prioritisation, time management and attention to detail
Resilience and ability to work under pressure
Proficiency in other languages preferred, but not a pre-requisite
Highly organised, customer-focused, proactive and possess excellent communication skills with a clear understanding of international brand challenges
Experience working in TV, Print and/or Digital Production preferred, but not a pre-requisite

#LI-VC1Diversity & InclusionHogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.Please contact if you need the job advert or form in another format.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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