Assistant Mgr/Snr Assistant Mgr, Learning and Operations(2-yr contract),SMU ExD

• This position is for SMU Executive Development (SMU ExD).
• Programme Management

• Take a supporting role in the team on the overall project management and programme delivery on assigned programmes from the design, communication plans, induction through to completion. Ensuring the tasks, quality and deadlines are met for each programme.
• Provide high-quality customer service to external and internal stakeholders and high-quality engagement with clients and participants.
• To facilitate good communications with clients and participants on pre-course preparations, in-class activities, evaluations and other essentials till completion of all modules.
• Support our Programme/Client Directors during debrief, suggesting improvements and enhancements to achieve optimal holistic programme experience for the client.
• Deputise for another Programme Management colleague during her absence as required.
• Contribute to the general morale and professionalism of the SMU ExD team.
• Learning and Operational Systems and Technology Innovation

• Responsible for the management of operational learning technology and systems, including digital certificates platform and LMS platforms.
• Plans and oversees learning technology and system integration, implementation, improvement and maintenance to ensure coherence across the organisation.
• Manages projects related to systems installations and configurations as well as monitoring and maintenance.
• Maximises service uptime, system backups, and manages service licensing and security standards for learning technology platforms and systems.
• Aims to drive digital innovation and data measurement as well as identifying opportunities for technology integration and deployment across the organisation.
• Designs and implements systems which offer user support/training and responds to user queries.
• Drives financial performance by managing learning technology and system budgets and approvals, as well as analysing return on investment.
• Data Management and Process Improvement

• Identifies user needs and articulates clear user requirements relative to data management and analytics in discussions with IITS or external vendors.
• Establishes record and database management processes across the organization. Sets Database Administration Processes, to align database administration with overall strategic business strategy.
• Supports the design, maintenance and implementation of the databases to improve performance.
• Advises the business on database administration related issues.
• Generates new reports and extracts valuable insights from data.
• Partners swith data engineering team to advise on database capabilities.
• Reviews and maintains database related policies, guidelines, standards.
• Coordinates the design, release and deployment of systems with cross-functional team dependencies and impacts to the infrastructure.
• Identifies process improvements in internal and external work processes with automations and/or system integrations.
• Participates in Enterprise Database System Planning (i.e. database infrastructure design, planning and implementation).

• Bachelor's degree in with 3 years of working experience in relevant related field.
• Preferably 1 year's experience in basic data analysis, manipulation, using Microsoft Power BI or other visualization.
• At least one year's experience in database development, web-based reporting systems or management information systems, will be an advantage
• Good communication (written and verbal), and interpersonal skills to engage with our internal and external stakeholders.
• Experience in system development, database design and programming, using online/new technologies for knowledge sharing, collaboration, and systems support.
• Resourceful and meticulous in handling multiple issues concurrently while managing tight deadlines effectively.
• Able to work with data to interpret and generate reports.
• Demonstrate the ability to multi-task and work independently and in a team setting.
• Excellent organizational skills, with a meticulous nature and a keen attention to detail.
• Keen on process improvement and efficiency.
• Proficient in MS Office applications (Word and Excel).
• Able to start work immediately.

Singapore Management University