Assistant Manager - IT Operations (Cluster Office)
- Singapore
- Permanent
- Full-time
- Assist Institution Lead to oversee and ensure the smooth running of daily IT operations in NNI (including Infra, Network, EUC and Security)
- Assist Institution Lead on advisory to Institution stakeholders on IT matters
- Assist Institution users on escalation matters
- Evaluate potential solutions for institution users and make recommendations to resolve business problems
- Work closely with users and delivery teams to resolve IT issues to ensure timely resolution/implementation
- Support Institution users on resolution of Infra and applications-related issues and requirements, IT audits, IT security/data governance and compliance requirements
- Work closely with all internal and external stakeholders/partners to implement and manage compliance to security best practices to ensure secure and reliable IT applications and systems
- Work closely with Synapxe PMs and IT service suppliers on project implementations (project governance, procurement governance, review approval papers, chase for project approvals and project charter signatories)
- Assist Institution Lead to support Institution users' IT innovation initiatives
- Assist Institution Lead to oversee small scale IT project implementations in Institution
- Assist Institution Lead in yearly budgeting and workplanning for IT CAPEX and OPEX
- Develop and maintain stakeholder relationships among users, vendors, project teams and SingHealth management
- Perform secretariat duties for selected boards and committees
- Present reports and project updates to stakeholders on a regular basis
- Oversee contract and maintenance renewal of vendors
- Undertake any other requests as assigned by Reporting Officer.
- Bachelor's Degree in Computer Science, Information Systems or related discipline
- At least 6 years of relevant working experience
- Strong Service oriented traits towards Institution stakeholders
- Strong interpersonal skills with the ability to work with different groups of stakeholders
- Possess strong analytical skills and keen ability to manage difficult situations
- Excellent written, verbal communication and presentation skills
- Highly driven and proactive mindset
- Team player and self-starter able to work independently with minimal supervision
- Basic infrastructure knowledge (servers, network and end-user computing devices)
- Experience in the healthcare industry is an added advantage