School Administration Manager (Preschool)

• Leadership and Oversight: Oversee the School Services team, ensuring high standard administrative support are maintained across the school. Directly manage task delegation and project assignments within the team.
• Strategic Support: Work closely with Preschool Director and the Head of School Services to develop and implement strategic administrative initiatives and SOPs.
• Senior Communication Role: Manage preschool-wide communication efforts to ensure consistency and clarity across all departments and sections in terms of SOP and community-wide messages.
• Advanced Complaint Handling: Take a lead role in managing and resolving complex complaints, escalating to Preschool Director or Head of School Services where necessary.
• Parent and Community Engagement: Serve as a senior point of contact for parents, enhancing family relationships and satisfaction with school operations.
• Performance Management: Evaluate and research new procedures to improve the family experience, coordinating feedback to and from other operational departments.

• Provide comprehensive administrative support to academic departments, including managing calendars, scheduling meetings, and preparing documentation.
• Assist with the preparation and dissemination of internal and external communications, such as newsletters and school-wide announcements.
• Support the organization and execution of Parent Teacher Conferences, departmental meetings, and other academic events.
• Handle minute-taking during meetings and ensure accurate documentation of discussions and decisions.
• Manage the preparation of presentations, translations, and proofreading of academic documents.
• Facilitate the booking of business trips for Preschool Director and ensure all travel arrangements are in order.
• Supporting Budgeting, including data entry and recording of Preschool budget to assist the Director.

• Act as a point of contact for parents, addressing inquiries related to non-classroom matters such as school portals, invoices, and ID cards.
• Educate and assist parents with understanding school procedures and accessing relevant information.
• Manage and escalate complaints as necessary, ensuring resolution and customer satisfaction.
• Update and maintain the Parent Portal with accurate and current information.
• Process and manage student attendance records, early dismissals, late arrivals, and leave requests.
• Issue student and parent ID cards and manage the lost and found items.
• Organising/Supporting events-including ordering food or resources and responsible for event requests.

• Facilitate effective communication between the school and parents, ensuring timely and accurate dissemination of information.
• Support the coordination and organization of school events, trips, and enrichment activities.
• Collaborate with other departments to ensure smooth operational processes and adherence to school policies.
• Liaising with other departments to ensure smooth operations in the Preschools including CCA, canteen, buses, facilities.
• Ordering and maintaining supplies stationary, kitchen supplies and supporting the Director with the overseas order.

• Examples include but are not limited to:
• Manage re-enrolment processes, including student contracts, withdrawals, and extensions.
• Assist with grade transitions.
• Oversee the preparation of material lists.
• All other responsibilities and tasks as deemed appropriate by the line manager and functional line manager.

• Diploma/bachelor's degree in business administration or business management.
• 5+ years proven experience working in an office environment Management experience preferred.
• Previous experience of working in a customer service role.
• Cultural understanding and previous experience of working at an international organisation with stakeholders of different nationalities and cultural backgrounds.
• Experience working in a school environment is an advantage.

• Excellent communication and inter-personal skills
• Calm and composed demeanour
• Problem-solving and multi-tasking skills
• Customer complaint handling and resolution skills
• Confident Microsoft Office and CRM database system skills
• Ability to quickly acquire knowledge and understand school operations, standards and work processes
• Professional fluency in written and spoken English. Fluency in a second or third language would be an advantage to communicate with parents and students.

GESS