Account Manager Thailand and Vietnam

• Under supervision, grow Givaudan business with designated accounts by managing top and bottom lines.
• Cultivate and manage customer relationships within portfolio of accounts.
• Monitor customer and competitor activity and maintain customer information.
• Track Account Plans for key accounts.
• Develop and deliver internal and customer presentations.
• Identify/create opportunities for Givaudan to participate in targeted briefs.
• Identify customer requirements and follow up on customer submission.
• Transition customer projects and new wins from scale-up to production.
• Follow KPIs versus targets (Sales, Gross Profit, win rate…) and take corrective actions if necessary.
• Negotiate pricing agreements within guidelines.
• Manage credit, pricing, rebates and budget etc. for key accounts.
• Manage and resolve customer complaints and ensure prompt resolution.
• Comply with all appropriate Givaudan and statutory EHS and regulatory guidelines.

• Verbal and written command of English and Thai.
• Ability to build and maintain effective relationships with customers.
• Project management skills.
• Communication skills.
• Competence in developing and delivering compelling presentations.
• Basic negotiation skills.
• Passion for the Cosmetic Industry.
• Customer Relationship Management.

• Builds and maintains effective relationships with customers, decision-makers and influencers.
• Identifies value drivers for key customers and understands how to position Givaudan offerings.

• Business Fundamentals

• Commercial Skills.

•  Competent negotiation skills.
•  Competent project management skills.
•  Develops and delivers compelling presentations.

• General Business Management.

•  Understands customer strategy, initiatives, priorities, and launch processes.
•  Understands annual budgetary parameters and profitability principles.
•  Uses KPIs to monitor performance and modify strategy and tactics.
•  Captures and clearly communicates brief requirements.
•  Understands Givaudan's brief process and functional interfaces.

• Active Business Management.

•  Competent Actives & Skin Biology knowledge and language.
•  Knowledge of industry and customer regulatory, toxicology requirements, including technical criteria and/or specifications.

• Strategic Business Management.

• Market and Competition.

• Knowledge of competitor activities with key customers.
• Managing Opportunity.

• Participates in projects to generate new business.

• Articulates Givaudan's value proposition.
• Develops basic Account Plans, incorporating comprehensive customer knowledge and analysis.

• Managing the bottom line.

• Knowledge of Givaudan pricing guidelines.
• Strategic Business Management.

• Communication.

• Communicates effectively across functions and geographies.

Givaudan