What the role is:GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!Learn more about GovTech at tech.gov.sg.What you will be working on:We're looking for a UX Designer to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners. You'll play a key role as an individual contributor-shaping experiences through research-driven design, co-creating with stakeholders, and collaborating across product, design, and engineering.This role is ideal for someone who is comfortable with ambiguity, skilled in both user research and interaction design, and thrives in agile, cross-functional teams. You'll have opportunities to design across multiple platforms and touchpoints, and contribute to strategic decisions that shape the product's direction.[What you will be working on]Lead the end-to-end UX design process-from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specsPlan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testingMap complex user journeys and service blueprints to uncover pain points and opportunity areasFacilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional teamCommunicate your design rationale clearly through visuals, presentations, and storytellingAdvocate for accessibility, inclusive design, and consistent use of design system componentsPartner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasibleContribute to and maintain our design system to ensure cohesion across productsChampion a culture of collaboration, feedback, and continuous improvementWhat we are looking for:5+ years of experience in UX design, with a strong portfolio showcasing research, ideation, and design executionExperience contributing to at least two shipped products, preferably in complex or high-impact domainsProficiency in tools like Figma, Miro, Maze, Google Analytics, Notion, and familiarity with Jira or similar toolsComfortable working in agile teams and engaging in rapid cycles of iteration and feedbackStrong stakeholder management skills and the ability to align design decisions with business and user goalsClear communicator with excellent visual, written, and presentation skillsFamiliarity with design principles, typography, and accessibility guidelines (e.g., WCAG)Strong concept creation and copywriting skills will be a bonus.Prior experience with designing for government services, regulated domains, or complex workflows is a strong plusKnowledge of OKRs and product analytics tools is a bonusWhy Join UsWork on meaningful products that impact lives at scaleCollaborate with a passionate and supportive cross-disciplinary teamShape the future of public digital services in SingaporeGrow alongside a community of designers focused on continuous learningGovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.Learn more about life inside GovTech at go.gov.sg/GovTechCareersAbout Government Technology Agency:The Government Technology Agency (GovTech) is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.
