Operations & Technical Support Executive (Internship)

FYX Life

  • Singapore
  • Training
  • Full-time
  • 30 days ago
Fyxlife is a venture building and investment holding company that predominantly builds and operates new ventures in education, health, beauty, and wellness spaces. You’ll work closely with the Founders to transform ideas into reality, playing a key role in developing innovative products and helping define product-market fit. It’s an opportunity to work on a high-impact and innovation-driven platforms.Job DescriptionRole OverviewWe're seeking a detail-oriented and proactive Operations & Technical Support Executive to join our growing team for 3-6 months. You'll play a crucial role in ensuring our merchant platform delivers exceptional user experiences while supporting various operational functions.This internship provides hands-on experience with technical skills including QA methodologies and platform testing, industry knowledge of health and wellness marketplace, comprehensive understanding of digital platform operations from merchant management to user experience optimization and problem-solving abilities.Key ResponsibilitiesQA Testing & Quality Assurance (60%)
  • Bug Documentation: Identify, document, and track bugs using project management tools; create detailed bug reports with screenshots and reproduction steps
  • User Journey Testing: Test complete user flows from merchant onboarding to booking management, ensuring seamless experiences and usability
  • Browser and Device Testing: Verify platform compatibility across different browsers, devices, and screen sizes
  • Regression Testing: Conduct regression tests after updates and new feature releases
  • Test Case Development: Create and maintain test cases and testing protocols for recurring validation processes
Operations & Business Support (40%)
  • Merchant Onboarding Support: Assist new outlets with platform setup, profile optimization, and initial training
  • Data Quality Management: Review and validate merchant listings, ensuring accurate information, proper categorization, and quality imagery
  • Customer Support: Handle basic merchant inquiries and escalate complex issues to appropriate team members
  • Market Research: Monitor competitor platforms, identify feature gaps, and compile insights on industry trends
  • Process Documentation: Help document operational processes and create user guides for merchants
RequirementsEssential Qualifications
  • Diploma/degree in Business, IT, Computer Science, or related field, OR equivalent work experience.
  • Open to fresh graduates or up to professionals with 3 years of relevant experience.
  • Excellent written and verbal communication skills in English
  • Basic understanding of web browsers, mobile apps, and digital platforms
  • Comfortable working with spreadsheets and documentation tools
  • Proactive mindset with ability to work independently
Preferred Qualifications
  • Previous internship or project experience in QA, operations, or customer service
  • Familiarity with beauty/wellness industry or marketplace platforms
  • Basic knowledge of HTML/CSS/JavaScript or web technologies
  • Experience with project management or task tracking tools (Github Projects, Notion, etc.)
Note: High-performing interns may be considered for full-time positions upon graduation, extended project responsibilities, or cross-functional rotations (Product, Marketing, Business Development).Application InstructionsPlease apply for this position by submitting your details and resume using below form:Kindly note that only shortlisted candidates will be notified.

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