What the role is:This role offers an opportunity to bridge the gap between customer support and product development, turning feedback into valuable insights that drive product improvements.What you will be working on:We are seeking a motivated and customer-centric professional to evolve our customer support function to drive strategic insights.Manage and resolve user enquiries with high standards of service excellenceProvide technical troubleshooting and support for product-related issuesCreate and maintain comprehensive knowledge bases for common issues and solutionsDesign and implement feedback collection frameworksSystematically analyse user enquiries, feedback and behaviour patterns, and effectively communicate insights to product teamCollaborate with product teams to translate user feedback into product improvementsWhat we are looking for:0-5 years of experience in customer support, product operations or related roles (preferably in technology or digital services)Has a passion for improving user experience and influencing product decisionsExcellent written and verbal communication skillsProactive and self-motivated learner, team player with strong interpersonal skillsStrong analytical skills with ability to identify patterns and extract meaningful insightsProven ability to translate customer feedback into actionable product recommendationsAs part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.This is a 1 year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.About Monetary Authority of Singapore:MAS is the central bank of Singapore. Our mission is to promote sustained non-inflationary economic growth, and a sound and progressive financial centre.
