Senior Executive, Sales & Experience Development (Colugo Camp)

Singapore
Permanent
Part-time

6 hours ago

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.Job Duties & ResponsibilitiesProduct Development and LaunchesAssist Manager in overseeing daily operations of camping and wildlife experience programmes, including bookings, planning, and execution.Supports and develops a team of Experience Guides, ensuring high standards in customer experience.Support product development and end-to-end launch of new wildlife experiences.Collaborate with internal and external stakeholders to ensure smooth implementation and alignment with business and operational goals.Design and adapt experiences for Mandarin-speaking audiences where required.Support Operations and Guest EngagementManage day-to-day campsite operations, liaise with contractors, and ensure facilities and amenities are well-maintained.Coordinate with operations teams (housekeeping, laundry, conservancy) to maintain seamless communication and uphold camp standards.Oversee guest arrivals/departures using the hotel management system for efficient check-in/out.Confidently conduct presentations and lead guest engagement sessions to create memorable experiences.Handle guest enquiries, escalated cases, service recovery, and feedback in a professional, customer-focused manner. Escalate complex issues and prepare service/ incident reports as needed.Generate operational and guest-related reports, including financial tasks such as billing, inventory, procurement, and daily sales reporting.Support training, coaching, and supervision of new hires and part-time staff to maintain service excellence.Curate and Develop Immersive Wildlife ExperiencesDesign, enhance, and deliver wildlife-inspired experiences that integrate conservation, nature, and public education.Inspire and educate guests on wildlife protection through interactive, engaging, and meaningful programmes.Job RequirementsDiploma/Degree in Tourism, Hospitality, Events Management, or related fields.Minimum 3 years of relevant experience in the Tourism or Hospitality industry.Prior experience as a Resort/Hotel experience in front office operations (e.g., check-in/check-out processes, preparing daily sales reports, setting up front desk systems)Familiarity with hotel management systems, with willingness to learn and adapt to new platforms.Prior experience in team management is an advantage.Proficient in Microsoft Office (Word, Excel, PowerPoint).Strong guest experience and customer service skills.Holds or is willing to obtain a Class 2/Class 3 driving license, or Basic Theory & Final Theory certification for buggy driving.Able to work on rotating shifts, weekends, and public holidays.Willing to perform other relevant duties as assigned to support overall business needs.Specialization : Sales and Experience Development
Type of Employment : Permanent
Minimum Experience : 3
Work Location : Corporate Office

Mandai Wildlife Reserve

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