At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.Sound like you? Then read on.About the RoleWork with the Head of Value Driven Care, Head of Healthcare, Group Healthcare, and other key stakeholders across AIA Singapore to drive high priority Healthcare initiatives to enhance its healthcare propositions, strengthen its health and wellness ecosystem, and ensure the financial sustainability of its healthcare portfolio. This includes driving initiatives that enhance the value of healthcare services provided to our clients and working with various stakeholders to ensure the delivery of high-quality, cost-effective healthcare solutions.The high priority initiatives under the programme are:Product changesHealthcare ecosystem developmentValue-based HealthcareUtilization ManagementPre-authorisationImproving third party recoveryEnhancement of provider steerage and fee structureAgency engagement on healthcare metrics and initiativesUnderwriting investigations of early claims and suspicious casesAnalytics and financialsYou are expected to focus deeply on one or more of these high priority initiatives and directly drive and deliver them. This includes working with the Workstream Lead to:Develop a deep understanding of the underlying problem and how to craft a relevant initiative to address the problemDevelop the concept, framework, and roadmap for the initiative, including how this will contribute to claims cost containment and improved customer experienceAnalyze healthcare data to identify trends, opportunities for improvement, and to measure the impact of initiativesHands on work in driving the initiative to achieve the desired outcomesRegular reporting of initiative progress to the Head of the Healthcare Programme Office, Head of Healthcare, and the ExcoMonitoring initiative impact to ensure that the desired outcomes are achieved for the company, that downside risks are controlled, and that initiatives are delivered within time and on budgetThe incumbent is expected to work closely with the Head of Value Driven Care, and work in close collaboration with the various functional heads of department (e.g., Claims, Underwriting, Provider Management, Agency Management, Health Analytics, Technology) to ensure that plans are robustly crafted, have buy-in from functional units, and are executed well.To be successful in this role, you will need to have relevant expertise in the functional areas relevant for the initiative (e.g., Claims, Provider Management, Underwriting, Value-based Healthcare, Utilization management), experience in analyzing health data and deriving actionable insights, familiarity with the Singapore healthcare financing system and the ability to work effectively and collaboratively with senior stakeholders to drive results. You will also need to be highly organized and be able to influence without direct authority.WHAT YOU SHOULD HAVE:Minimum 7 years relevant healthcare or health insurance experienceExposure to health insurance functions and / or deep understanding of one or two relevant functionsGood understanding of value-based healthcare and utilization managementProficient in healthcare data analysis including use of MS Excel, SQLBasic understanding of the healthcare system in SingaporeAbility to work with external advisors, including consultantsFlexible, able to work in dynamic environment and across cultures and willing / able to travel if necessaryStrong project management and organizational skills are essential along with proven track record of deliveryDemonstrated ability to manage multiple tasks or projects effectivelyExcellent verbal and written communications skillsStrong and effective interpersonal relationship skills and a team playerAnalytical problem solving/decision making and judgment skillsBuild a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
