IT Systems Engineer (Support and Maintenance)

• Provide onsite maintenance support, including troubleshooting, corrective and preventive maintenance to NCS maintenance customers
• Provide remote maintenance support
• Perform firmware updates
• Provide onsite/remote standby as and when if required
• Installation support for servers and storage system
• Knowledge of System OS
• Meet contractual SLAs
• Assist to monitor and propose spares requirement/replenishment
• Liaise with multi parties, such as customers, OEM, vendors, NCS PM and sales etc.
• Provide incidents reports
• Update case report promptly and accurately

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years experience as an IT System and Maintenance Engineer or similar role.
• Strong knowledge of IT systems, including hardware, software, networking, and security principles.
• Experience with system monitoring and diagnostic tools.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong attention to detail and ability to work independently.
• Good communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

Singtel