Service Engineer (Diagnostic Equipments)

• Incumbent is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with range of products.
• Planning of corrective and preventive action visits for Singapore customers.
• Provide technical support to local (SG) customers as needed to ensure customer needs are met.
• Adhere to procedures and processes to ensure department's KPI are met.
• Report issues and customer feedbacks to supervisor or regional support team on a monthly basis.
• Review and maintain spare parts in own c-location needed to support local operations.
• Guide and mentor new local engineers.
• Provide 24hrs standby for local customers on a weekly rotational basis.

• Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products
• Must be PC literate and able to provide technical support for IT products
• Resourceful with good communication and interpersonal skills including presentation to diverse audiences
• Excellent analytical and trouble shooting skills
• Result oriented and creative in problem solving skills
• Effective team player as well able to work independently
• Able to perform 24/7 stand by duties

JAC Recruitment