About the job Automation EngineerIn this role you will be working as part of our Delivery team. You will be installing and engineering our robotic automation projects at one of our largest customer sites located in Singapore. You will be asked to troubleshoot, maintain, and repair our Robotic Cells (BRCs). After on-the-job training in various locations, you will put your technical, mechanical, and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines, and settings.Our ideal candidate is someone who likes to tinker, take things apart and figure how they work. When asked if you like hardware or software, you say yes. You might have built robots, DIY projects with Raspberry Pi, or even a Rube Goldberg contraption. You believe robots need love too and are ready to roll up your sleeves to solve the tough issues. You want to get in on the most advanced AI and ML powered robots on the planet.WHAT YOU WILL BE DOING
You will be responsible for multiple robotic assembly systems deployed to a major tech customer
You will be interacting with customer and customer manufacturing partner about performance of our equipment
You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
Maintain status reports at various levels of detail and synthesis
Educate and train customers on device operation, maintenance, troubleshooting and repair
Provide excellent customer service, actively listen to customer concerns, and address issues
Travel up to 10%, mostly for training
WHAT WE WANT TO SEE
5 or more years in a customer-facing technical role
Experience in an automation and robotics environment
Associate's degree (Mechanical or Electrical), Bachelor's Degree preferred
Automation, robotics, and PLC experience
Understanding of Recipe Debug
Experience using Vision systems for inspection and point of interest interpolation
Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
Capable of following electrical and mechanical drawings
Self-starter with ability to work productively with minimal supervision
Calm, collected demeanor and commitment to customer service
IT WOULE BE GREAT IF YOU HAD
Experience in an electronics manufacturing environment or similar
Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)Open for both candidates from Singapore and candidates from Malaysia willing to commute to support in Singapore.
