Deputy Director, Client and Partner Development

• Strategic Growth Leadership: Develop and execute a growth strategy, business plan and grow the portfolios within SITLEARN and NACE@SIT.

• Profit and Loss Management, New Client Acquisition, Proposal Development and Relationship Building: Lead new client acquisition and new business development efforts leading to new revenue streams and profitability. Creation of compelling proposals, pitches, and foster long-term relationships with clients and partners, showcasing the superior value proposition of SIT's signature programmes.

• Large Key Accounts Management: Acquire new large key accounts, foster relationships and identify opportunities for collaborative initiatives and tailor-made programmes.

• Solutioning Portfolio Expansion: Drive the expansion of postgraduate, part-time degrees, executive programmes (in-bound and out-bound), skillsfuture career transition programmes, workplace learning and other new portfolios. Exploring new avenues for impactful solutions, revenue generation and market presence.

• Cross-functional Collaboration: Collaborate with Programme/Course Directors, external trainers, adjuncts, and internal teams to deliver innovative solutions that meet the evolving needs of clients and partners.

• Business Model Innovation: Develop and implement win-win business models, leveraging funding opportunities where applicable, to enhance the financial sustainability of initiatives e.g., Mentorship support grants and capability development grants.

• Client Engagement Management: Lead a team and oversee the client engagement processes and touch points, ensuring a seamless and positive experience for stakeholders.

• Feedback Management: Manage feedback and debrief sessions with program directors, operations, and admin teams as necessary, ensuring continuous improvement and client satisfaction.

• Strategic Participation: Actively participate in strategic events, outreach activities, and marketing initiatives to enhance the visibility and reputation of SIT.

• Adaptability and Project Management: Demonstrate adaptability and effectively manage multiple projects simultaneously within tight timelines.

• Staff Work. Develop papers and reports for senior management.

• Minimum of 10 to 15 years of relevant experience within the CET, postgraduate and/or executive education industry.

• Proven record in leading revenue growth and market expansion both locally and regionally.

• Proven record in seeding leads, winning deals, and business development within the education sector. Experience in handling large key accounts and cultivating strategic partnerships.

• Proven competencies in solutioning, curriculum design and development and pitching.

• Demonstrated ability to work independently and collaboratively in a dynamic environment. Strong relationship-building skills with both internal and external associate faculty.

• Sets a personal example, following through on promises and commitments to internal and external stakeholders.

• Effectively manages time and resources, meet deadlines and flag delays.

• Driven, passionate and determination to succeed and ensure team success. Sets the highest personal performance and behavioral standards for self.

• Train, mentor and coach team members to deliver results and nurture customer lifetime value. Accepts personal responsibility to make things happen.

• Adapts quickly and seize opportunities, even in situations of uncertainty.

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Singapore Institute of Technology