Regional Key Account Management Team Lead, Asia
- Singapore
- Permanent
- Full-time
This position will lead a high-performing team of Key Account Managers (KAMs) to drive strategic growth, deliver exceptional customer experiences, and strengthen long-term partnerships across the Asia region. This role blends strategic leadership, business development, and operational excellence to expand market share, grow profitability, and maintain Toll Group’s reputation as a trusted logistics partner.As both a leader and an active account manager, you will own relationships with key strategic clients, develop tailored solutions, and ensure our services consistently exceed expectations. You will also identify new opportunities, nurture existing accounts, and inspire your team to achieve ambitious growth targets.Strategic Leadership & GrowthLead, coach, and develop a team of Key Account Managers (KAMs) across multiple countries in Asia.Drive acquisition of new strategic accounts and growth of existing clients through cross-selling and up-selling.Develop and execute account strategies to increase share of wallet and profitability for the region.Partner with Global/Regional Account Owners to create and execute joint account plans.Conduct regular business reviews (monthly, quarterly, annual) with clients to review performance, KPIs, and opportunities.Key Account ExcellenceServe as the senior point of contact for high-value clients, ensuring all contractual obligations, service level agreements, and KPIs are met or exceeded.Build and maintain strong, trust-based relationships with decision-makers at all levels, from senior management to executive leadership.Proactively manage client escalations, resolve service issues, and maintain high levels of client satisfaction.Identify opportunities to implement innovative solutions, including digital tools and integrated service offerings, to enhance client value.Business Development & InnovationLeverage industry knowledge to design tailored solutions that reduce logistics costs and improve operational efficiency for clients.Stay informed on market trends, competitor activity, and emerging technologies to keep Toll competitive.Foster collaboration with operations, product heads, and other internal stakeholders to ensure seamless delivery of solutions.Operational & Financial ManagementEnsure accurate KAM system updates, including pipeline management and client engagement records.Oversee rate negotiations, contract preparation, and compliance with company standards.Monitor client performance, revenue streams, and profitability, taking corrective action as needed.Support finance teams in managing collections (DSO) when required.Previous Work Experience & QualificationsBachelor’s degree in Business, Marketing, Supply Chain, or related field (or equivalent experience).Postgraduate or professional certifications in logistics, sales leadership, or account management are advantageous.8+ years in strategic account management, sales, or business development within freight forwarding, logistics, or supply chain.3+ years in a leadership role managing a multi-country or regional team.Proven track record of achieving revenue growth and expanding client portfolios.Expertise in both international and domestic logistics solutions.Skilled in presenting, negotiating, and influencing senior stakeholders.Strong analytical skills and ability to interpret data for business decision-making.High proficiency in Microsoft PowerPoint, Excel, Word; experience with KAM systems (Salesforce preferred).Personal AttributesStrategic thinker with a results-oriented mindset.Strong communicator who can inspire, influence, and build trust.Resilient and adaptable in fast-paced, dynamic environments.Culturally aware, with the ability to work effectively across diverse teams and regions.High integrity and commitment to delivering exceptional customer value.What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.