Associate, Credit Management Officer (Recovery), Risk Management Group
- Singapore
- Permanent
- Full-time
- Manage written off portfolio to meet the individual and team performance targets assigned by management.
- Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the Bank.
- Review Customers’ profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy .
- Deliver excellent quality service to Customers to achieve total Customer satisfaction.
- Resolving and following up on Customer complaints and queries pertaining to areas under his/her responsibility within stipulated timeframe.
- Proactively identifies issues, irregularities and emerging risks, takes swift action to resolve or timely escalate to Team Manger as appropriate.
- Ensuring compliance with Group Policy and Standards, local laws and regulations , control and procedure of the Bank.
- Execute and responsible on operational task such as preparation of letters ( i.e Reminder Letters, Statement of Account, Settlement Letter & etc ), account transactions ( i.e account closure, payment transfer , refund ).
- Engage in digitalisation and leverage on data analytics to provide contextualised insights, and to improve performance and processes.
- Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work toward risk mitigation.
- Work and collaborate with team to achieve team’s goals and performance targets.
- Degree or Diploma in any related field.
- Preferably at least 3 year of experience in credit collection/ recovery in banking
- Experience is unsecured litigation would be an added advantage
- Excellent communication and negotiation skills. Able to manage difficult customers & situations independently.
- Good analytical and decision-making skills.
- Display a high degree of team spirit and professionalism, and able to co-operate in a harmonious and productive manner with team member and stakeholder.