Customer Support Manager (Aerospace)
People Profilers
- Singapore
- Permanent
- Full-time
- Responsible for achieving customer satisfaction
- Build new and develop long lasting relationships with customers
- Be the focal point for all matters specific to the customers
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer support actions and discussions within CRM platform
- Handle on-site customer meetings
- Generate Key Performance Indicators (KPI's)
- Analyze data to identify trends and areas of improvements
- Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims
- Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries.
- Support Finance department in the recovery of late AR
- Involve in customer support contractual obligations
- Degree in related field.
- At least 6 years of customer support and services experience in aerospace industry
- Experience with lean principles and continuous improvement.
- Able to manage complex projects, customer requests or concerns.
- Proficient with MS Project, competent with MS Office programs
- Excellent communication skills, both verbal and written.
- Able to build and maintain effective relationships, leadership skills, organizational skills.
- Able to analyze & summarize information, financial acumen.