Senior Solutions Architect, Prof. Services - APAC
- Singapore
- Permanent
- Full-time
Our client is a pre-IPO, growth-stage company experiencing rapid expansion. They offer a next-generation data platform that combines the speed of local NVMe storage, the scalability of the cloud, and the simplicity of a unified data environment. Their technology is especially impactful for organizations at the forefront of AI, machine learning, and research computing. Driven by a passion for innovation, they help customers overcome complex data challenges to unlock smarter insights and accelerate business value.RESPONSIBILITIES
As a Senior Solutions Architect, Professional Services, you will deliver enterprise solutions to customers and partners globally, with a focus on Asia Pacific and Japan. You will lead product deployments, guide customers through onboarding, and develop automation to ensure fast, scalable, and predictable installations.
- Responsible for the experience between the sale of our product to a full deployment to a production stage, ensuring customers have a positive experience throughout the Onboarding process.
- Manages the project of installing our product, including risk assessment, planning, deployment scheduling, and reporting status to our customers and partners
- Responsible for documentation of solution details, including diagrams and specifications, focusing on translating undefined requirements into end-end solutions.
- Utilizes open-source technologies and tools to accomplish specific use cases encountered within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
- Collaborates with project stakeholders to scope the most effective way to tackle complex technological infrastructure challenges.
- Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize human errors.
- Primary responsibilities will include deploying and managing AI/HPC infrastructure in Linux-based environments for new and existing customers.
- Excellent oral and written communication skills with a strong focus on customer experience
- Excellent problem-solving and troubleshooting skills, including excellent documentation skills
- Knowledge of best practices and IT operations within Enterprise environments, focusing on mission-critical infrastructure
- Experience with automation tools/cluster management such as Ansible, Salt, Puppet, Bright, Jenkins, or xcat.
- Knowledge and experience with scripting languages like Python, Bash, or Perl.
- Experience with Source Code Control Systems like GitHub and git
- Experience with Ethernet or InfiniBand networking, particularly 100+Gb networks
- Experience with performance monitoring/tuning Linux systems
- Experience with HPC environments, including knowledge of HPC cluster management tools
- Experience with Parallel Filesystems (Lustre, GPFS/ SpectrumScale, DDN)
- Familiar with SDS (Software Defined Storage)
- Kubernetes
- Hands-on experience as a Linux Systems Administration
- BS in Computer Science or equivalent working experience
- Strong interpersonal skills for technical presentations, architectural designs, and being a trusted advisor to customers (experience in sales, consulting, or Customer Success)
- Provides ad-hoc knowledge transfers, develops handover materials, and guides customers during deployments.
- Willingness to travel as needed.