IT Infrastructure
Silicon Valley Associates Recruitment
- Singapore
- Permanent
- Full-time
- Our client is a leading AI technology platform specialize in providing security and safety solution.
- Provides comprehensive analytics software for site monitoring in industrial workplaces, such as manufacturing and construction.
- Has recognized and awarded for leading-edge AI solutions and outstanding contributions to data analytics.
- Established 30 years ago, Offices span in Singapore and recently expanded in Hong Kong.
- After successful 2024, looking for a new Customer Success Engineer to join the team.
- Reporting to the Country Manager in Hong Kong.
- Assist customers with the installation, configuration, and optimization of SaaS products and IT infrastructure components.
- Maintain accurate records of customer interactions, technical issues, and resolutions.
- Ideally 3 to 5 years of relevant experience in a Customer-facing role.
- Proven experience in assisting customers with SaaS, IT network infrastructure, and CCTV installations.
- Strong problem-solving abilities with a proactive approach to resolving client issues. Generally, tech-savvy with skills in IT, software, and hardware.
- Excellent internal and external communication skills, with the ability to navigate sensitive information appropriately.
- Can speak fluent English and Cantonese.
- Science Park Office, Hong Kong
- Hybrid role
- 20K to 30K+ HKD per month
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase