Retail Manager, Travel Retail SEA

• Define and drive strategy by market to drive sales and manage sales performance by store to reach targets
• Drive SEA objectives and grow our rankings/market share in all categories
• Compile monthly sales report and analysis
• Be aware of P&L and manage yearly costs/budget to maximize sell-out and business opportunities while remaining accountable for profitability/ ROI
• Communicate trends, market intelligence and competition’s insight to management
• Propose and work closely with Area Manager on monthly order proposals and stock optimization: novelties quota, stock level analysis, returns/exchange, slow movers’ follow-up

• Collaborate effectively with the VM team to uphold Dior Brand Image through timely planogram changes, strong execution of animations (i.e. HPPs/SPPs) and POS activities
• Ensure retail team are on top of VM guidelines, store upkeep & maintenance
• Propose and work closely with Area Manager on the animation strategy to ensure we uphold the visibility and exposure of Dior. Supervise and execute the promotional activities to deliver sales performance
• Collaborate with Marketing to streamline product assortment for further sales optimization

• Ensure consistent follow-up with retailers on operational matters (monthly orders, shipment, GWPs, testers, animations plan etc.)
• Grow existing and develop new business opportunities (i.e. tactical business initiatives, novelty launches, animation and real estate conquest etc.)
• Proactively manage inventory to maximize sell in opportunities and sell-out performance alongside retailers

• Lead, coach and motivate, evaluate a dynamic sales team
• Achieve BC productivity by leveraging on IPOS to set KPIs thru Counter Managers. Effectively guide Counter Managers to coach BCs’ performance
• Work closely with Counter Managers with regards to manpower allocation by store
• Achieve retail and service excellence thru the successful implementation of IPOS and its related tools, dashboards and reports
• Initiate and execute local incentive/commission schemes and sales targets to drive retail team’s performance
• Collaborate with training team to ensure upskilling of BCs’ skillsets which is in line with each of their development plan (i.e. develop specialization and retail management expertise)

• Strong interpersonal & communication skills
• People-oriented supervisory skills
• Customer and sales focus
• Strong negotiation and analytical skills; Highly organized and able to multi-task

• At least 5-8 years/experience in retail/operations at supervision level and already managing a team
• Excellent knowledge/ experience in retail business
• Strong leadership and people management skills; Experience in building effective teams
• A result-driven high achiever with ambition, motivation and dynamism.
• Self- motivated, down to earth and willing to learn.

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

Dior