Patient Service Specialist/Officer/Associate

• Greet and assist patients and visitors in a courteous and professional manner.
• Manage patient registration, appointment scheduling, and rescheduling via phone or in-person.
• Verify patient information and ensure accurate data entry into the system.
• Handle billing, payment collection, and issuance of invoices and receipts.
• Coordinate with clinical teams to ensure smooth patient flow and reduce waiting times.
• Assist with insurance claims processing and necessary administrative documentation.
• Attend to general patient enquiries and provide clear information on clinic procedures and services.
• Manage the front desk and waiting area to ensure a clean and welcoming environment.
• Handle and escalate patient feedback or complaints when necessary.
• Support ad-hoc administrative tasks as assigned by the supervisor or clinic manager.

• Minimum GCE O Level or Diploma in any discipline (Healthcare Administration/Business preferred).
• Prior experience in customer service, front desk, or clinic operations is an advantage.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and clinic management systems (e.g. GPConnect, Clinic Assist, or similar).
• Able to multitask in a fast-paced environment.
• Service-oriented with a pleasant and professional demeanor.
• Willing to work shifts, weekends, and public holidays (depending on clinic/hospital setting).
• Fluency in English; knowledge of other local languages/dialects is a plus.

Cultivar Asia