Associate - Medical Claim
Great Eastern
- Singapore
- Permanent
- Full-time
- Determine policy coverage, establish proof of loss with proper documentation and provide accurate and timely assessment of accident and health claims within the required service standards and ensure that claims are paid accurately and promptly
- Seek clarifications and liaise with medical institutions and policyholders on outstanding requirements
- Deliver excellent service and enhance customer and distribution channels relationship management
- Attend to claims enquiries
- Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices
- Conduct review of pending claim to ensure reserve adequacy and closure of claims in a timely manner
- Any other ad-hoc duties as assigned by supervisor
- Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlight any potential concerns/ risks and proactively share best risk management practices
- Diploma, Degree or Professional Insurance Certificate with at least 1 years of relevant accident and health claims experience
- Prior experience in life claims will be an added advantage
- Strong analytical, written and communication skills
- Customer-centric and meticulous with the ability to work under pressure
- A team player
- High level of integrity, take accountability of work and good attitude over teamwork
- Take initiative to improve current state of things and adaptable to embrace new changes