Sr Customer Service Manager

Central Region, Singapore
Permanent
Full-time

1 day ago

Job Description Summary All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes. This role is expected to provide techno commercial solution to customer issues and as well act as customer focal point from OEM standpoint.Job DescriptionCompany Overview:Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.Site Overview:GE Aerospace engines power a diverse range of commercial aircraft. Through strategic partnerships, we drive innovation and support the growth of aviation across Asia Pacific. The future of flight in Asia Pacific is filled with the most promising innovations and new possibilities. GE Aerospace stands at the forefront of these advancements. For more than 40 years, GE Aerospace has been a trusted partner to the commercial aviation sector in Asia Pacific.Role Overview:

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
Leads customer team for providing amicable solution for customer issues, balanced on technical and commercial aligned with existing contract with customers.

Ideal Candidate:The ideal candidate is a passionate advocate for customer success, with a deep commitment to delivering exceptional outcomes in the aviation industry. They possess strong influencing skills, leveraging storytelling to inspire and align stakeholders, and demonstrate commercial acumen through effective negotiation and problem-solving. With experience in customer-facing roles, they excel at building trusting relationships and leading teams to rally around customer needs, ensuring a customer-driven mindset is at the forefront of every action.Required Qualifications

Bachelor's degree from an accredited university or college.
This role requires overall more than 15 years of experiences , more than 5 years of experience in the Services & Customer Service Management of an Aerospace related industry

Preferred Qualifications

Quick learner, strategically prioritizes work, committed
Strong communicator, decision-maker, collaborative
analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.Additional InformationRelocation Assistance Provided: No#LI-Remote - This is a remote position

GE Aerospace

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